Contributed by Gregg Bouley, Woburn Public Library
Woburn has a small collection for our city size, so we have been making heavy usage of both ComCAT and OCLC. The only problem we encountered was a few years ago where a patron placed several OCLC requests on their own and was upset that there was a lending fee. Staff at the time would put in a notification indicating if a patron was unwilling to pay a lending fee. As the patron did it on their own, they we charged a fee for the item. This happened a few times with the same patron.
MLN’s central site helped change our default to exclude titles with lending fees unless specifically asked for by us. Problem solved.
Thank you for reading this and I hope we all find this blog helpful.
Assistant Reference Librarian
Woburn Public Library