Once again, MLS will be collecting delivery statistics from all member libraries receiving delivery via the delivery service. Accurate figures on how delivery is used help us determine how to allocate funding during our planning and budgeting process.
As we have done previously, we will be collecting data online using a Survey Monkey survey. This survey will be used to capture delivery statistics, including bins put into delivery, bins delivered and items put into delivery.
In addition to the delivery statistics we are attempting to capture, we have included an optional section relating to your overall satisfaction with the delivery service. Although these questions are not mandatory, we appreciate any feedback you may have. You must fill out the online survey. Once you have completed the survey week, you can input the information into the Survey Monkey survey by following the link below:

Lastly, we understand sometimes the designated week does not work for all libraries. If necessary, you may complete the survey the week after.

Thank you for your help!

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Amanda Fauver is a Project Manager who works with the Consulting and Training Services team, as well as library members of all backgrounds and levels, to address the training needs of the MA library community. Amanda believes in building connections and empowering the MA library community thru continuing education opportunities. Amanda has worked in and with libraries for over a decade. During that time, she led the creation of a unique learning cohort “Project SET: Skills, Empowerment, & Talent” which has mentored over 50 members of the MA library community. Amanda is a two time 1st place recipient of the MLA PR Award for Programming, Advocacy, & Outreach. Amanda holds a Master’s in Business Administration with a concentration in Nonprofit Management from Suffolk University. Her BA in English is from the University of New Hampshire.