MLS Community Survey Sample 3
medium-sized Public Library with branches, 2004
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The Library is evaluating programs, facilities and services in order to plan for the next 5-8 years. Please help us by completing this survey. We greatly welcome your input regardless of whether you currently use library services.


Personal Information (optional):
1a. Gender:
Male
Female


1b. Age:

18 or under
19-30
31-50
51-65
over 65


2. Do you live in town?

Yes
No


3. Do you currently use the Library?

Yes
No


4. If you are a current user, how often do you visit the Library?

once a week or more
once a month
one or twice a year
less than once a year


5. If you are not a Library user, please indicate why.

inconvenient locations
unpleasant past experience
inconvenient hours
not in habit of using library
inadequate collection
use another library
lack of parking


5a. Other reasons for not using the Library:


6. Which Library facility(ies) do you use (answer all that apply)?
Main
Northeast
 


7. Are you satisfied that facilities are:

   very satisfied    satisfied    not satisfied
safe
well-lit
clean





8. How would you rate the following?
   very satisfied    satisfied    not satisfied
Adequate space
Comfortable space
Acceptable noise level
Adequate signage





8a. If you have additional comments about the facilities, please use this space:


9. Do you find staff to be:
   very satisfied    satisfied    not satisfied
helpful
knowledgeable
professional
courteous





9a. If you have additional comments about why you use the Library staff, please use this space:

10. Why do you visit the Library (answer all that apply)?
Borrow materials
Browse Materials/quiet study
Technology (internet; Online databases)
Programs - Adult/Young Adult
Reference Department
Programs - Children's
Museum Passes
Meeting Rooms


10a. If you have additional comments about why you use the Library, please use this space:


11. Do you know that info. about library programs and services is available on
our Website ( Please visit us at http://~~~)?
Yes
No


12. If you use the Website, do you find the content useful?

Yes
No


13. Do you find the Website easy to use?

Yes
No


14. How can we improve our Website to make it more useful?


15. The Library has recently worked on developing its music & DVD collections. What areas if any, do you feel we need to better develop (answer all that apply)?
Adult fiction/bestsellers
Books on CD
Adult non-fiction
Child Fiction
Video/DVDs
Child non-fiction
Music CDs
Reference
Magazines
Multi-lingual
Young adult
Online databases


15a. If you have additional comments about developing collections, please use this space:


16. The Library hosts more public programs than most libraries of its size in Massachusetts. Do you feel we need to do more in any of the following areas?
Children's programs
Adult Programs
YA programs
Readers' advisory
Daytime programs - Seniors
Museum pass program
Public display
Internet classes


16a. Are there additional programs not listed above you would like to see us offer?


17. Do you think that the library should have a café on the premises?
Yes
No


18. How can we better serve you?

Thank you for completing our survey!