Position Title:      


Band/ Step/ Hourly Wage:


Previous Rev Date:



Reports To:         




Current Rev Date:




                                                                                                    Union Position: Yes____  No__X__

Position Summary:
Responsible for the development, planning, organizing, directing and evaluating of activities, operations, and expenditures within a specific service or support division (e.g. Youth Services Division, Information Services Division, Circulation Division, Systems/Automation or Technical Services Division).  Responsible for conveying and carrying out the Library’s Mission and Vision Statements,  Objectives and Customer Service program. Responsible for the supervision and evaluation of divisional staff, and divisional programs relating to user services and operations. Responsible for support of all computer technology software, hardware and systems. Responsible for a minor portion of collection development and budget allocation within the overall Library materials and program budget (up to $90,000.00). Related work as required.


Principal Responsibilities:

1.     Oversees and supervises all activities occurring within service/support division, supervises and evaluates staff during their coverage of the division's public service desk, or during performance of technical tasks. May be directly responsible for a portion of the Library's materials budget and its judicious expenditure within said division.

2.    Responsible for coordinating and supporting all departmental computer technology services within the library for both departmental and public use, including the Fletcher Library’s consortium services (Dynix via the Merrimack Valley Library Consortium [MVLC] ).

3.    Oversees Web site, Netscape  and Internet services; CD ROM applications; evaluation, selection and installation of hardware, software and telephony; prioritizes support and troubleshooting of administrative LAN.

4.    Installs and upgrades technology systems, maintaining records of software licenses, warranty and repair documentation. Responsible for divisional supplies, equipment and peripherals budgets.

5.    Responsible for Long-Range Technology Plan of Library (municipal) department, overseeing long range planning for technological development.

6.    Responsible for timely and accurate response to Adult and Youth Reference requests. Provides information and assistance to patrons; answers in-depth reference and research projects.   

7.    Updates Library Web site weekly to reflect departmental offerings. Oversees and maintains Staff Page portion of Library Web site. Maintains and backs up Web site.

 8.    Maintains the technology portion of the Emergency Manual and the GASB audit.

9.    Oversees and instructs public in its use of the John Wagner Room PCs. Provides formal and informal Internet and technology training sessions to both public and staff.

10.Plans and conducts routine orientation and training of staff and customers in a variety of automated technologies.

11.Oversees and monitors the Westford portion of the MVLC automated Community Information Database in MARC record format, annually canvassing the community for updated information.

12.In lieu of divisional personnel, arranges and provides for coverage of all staff leaves and absences, contacting staff and substitutes and inputting ALL personnel and public desk information on automated Personnel Calendar.

13.Responsible for developing, implementing, administering and reviewing policies and procedures pertinent to individual division.  Under the guidance of the Administration and Trustees, develops annual goals and objectives for the division. Prepares, monitors and updates divisional procedures and policies, and reports annually to the Administration on fulfillment of divisional objectives.

14. Assigns duties and supervises Library Pages.

15.Directs and oversees any non-paid personnel in their volunteer tasks within said division.

16.Manages the selection, classification assignment, inventory, weeding and collection development of the Technology collection within Adult Non-fiction. Responsible for the instruction of staff in the use of acquired materials, new divisional procedures, programs or promotional campaigns, and new automated procedures.

17.Responsible for the efficient and judicious expenditure of divisional budget and an accurate record-keeping and accounting of acquisitions, cost statistics, circulation and material statistics and user statistics. Participates in the development of the annual Library Department budget.

18.Administers and coordinates publicity and promotional campaigns to promote Reader Services, library programs or events, working in conjunction with other staff and keeping staff informed  of same. Submits press and news releases to local media, publicizing collections, programs and library events. Contributes regularly to the weekly library by-line “Library Latest.”

19.Publishes and distributes the e-Newsletter weekly, mounting same on Web site.

20.Oversees and backs up weekly two LAN-based ICAL calendars.

21.Oversees and backs up weekly all LAN folders, burning data to CD’s on a monthly basis.

22.Instructs all Departmental staff in routine back-up and maintenance of divisional personal computers. Responsible for divisional supplies, equipment and peripherals budgets.

23.Performs research, conducts studies and maintains statistics relating to divisional effectiveness, costs, usage and growth.

24.Provides initial service response to concerns and complaints. Interprets for the public the Library Materials Selection Policy, divisional policies, and library policies and procedures; enforces library regulations. Refers patrons to other divisions, individuals or service agencies as appropriate.

25.Responsible for a continued knowledge of current professional literature relating to divisional development, technological advances in information storage and retrieval, materials selection, automated procedures, personnel and professional issues.

26.Utilizes automated system, new technologies, electronic equipment and on-line resources in the performance of duties and trains other library personnel and patrons in automated procedures.

27.Attends Staff Meetings and Division Head meetings. Regularly attends meetings and workshops pertinent to divisional development; develops and conducts staff meetings for own division; participates in activities and task forces related to the automated network.

28.Is responsible for scheduled routine evening and weekend coverage of a library public service desk, providing as needed, circulation control, juvenile or adult patron and reference assistance.

29.Routinely functions as daily, evening or weekend Building Supervisor, having first-response responsibility for the staff, facility and public. In role as Buildng Supervisor, maintains up-to-the minute LAN Personnel and Meeting Room calendars.

30.Based on need,  is  required to work flexible hours.

Required Experience, Skills, Knowledge and Abilities:
Proficiency in the use of automated systems for the collection, storage and/or retrieval of information systems and in the use of electronic library information resources, including database searching, CD ROM technology and the Internet. Ability to set priorities and work with frequent interruptions. Ability to train staff and public. Strong interpersonal skills.

Education, Training, Special Licensure/Certification Requirements:
A Master's Degree or Professional Certification in Library Science with accreditation from the American Library Association and Board of Library Commissioners’ certification, as well as  three to five years experience in public library service with relevant course work or concentration in divisional area. Knowledge of computer operating systems, web-authoring languages, LAN systems, hardware and peripheral components. Any equivalent  combination of education and experience.

Contacts (boards & committees, vendors, general public, etc.):
Interacts with vendors, contractors, technology advisers and experts. Extensive interaction with Town Departments, Boards and Committees, as well as Town Departmental personnel. Represents Library organization at consortium meetings and on network, regional and state committees. Represents Library organization via professional affiliations and association memberships.

Supervisory Responsibility (Include Positions Supervised):
Works under the direction of the Library Director or his/her designee but works with considerable independence in setting own daily work plan. Unusual situations are referred to Library Director.  Work involves the direct supervision of full and half-time equivalents, library pages, and volunteers areas as Building Supervisor, and direct supervision of staff in the provision of substitute coverage and scheduling. Routinely functions as daily, evening or weekend Building Supervisor, having first-response responsibility for the staff, facility and public. Work involves the unsupervised technological support of all computer technology services within the library. Work involves varied and routine duties requiring  the exercise of significant independent judgment and initiative but within established procedures.  Has access to department related confidential information involving personnel and confidential patron information protected under MGL Ch. 78. Errors could result in loss of funds, confusion, delay, administrative problems, technological problems, adverse public relations.

Responsibility for Operating Budget:
Responsible for all technology expenditures – hardware, peripherals, software and supplies. Responsible for Technology collection within the Adult Non-fiction budget. Responsible for judicious expenditure of the Library Substitute budget.


Primary Physical Requirements:
Ability to operate and view a computer screen for extended periods of time.  Depth, color, peripheral, and distance vision routinely required.  Regular lifting up 20-30 pounds.  Manual use of calculator, telephone, typewriter, copying and facsimile machines, postage meter (micro-film reader/printer).  Ability to hear, talk, walk, sit, bend, reach, grasp.  Occasional need to climb, balance, stoop, kneel or crouch.  Often required to push or pull book trucks weighing up to 150 pounds.  May be required to stand for long periods of time.


*Use F for Frequently,  O for Occasionally,  R for Rarely,  N for Never

Primary Physical Requirements

Other Physical Considerations



LIFT up to 10 lbs.:  F

Twisting:  F

LIFT 10 to 50 lbs.:  F

Bending: F

LIFT over 50 lbs.:  O

Squatting: F      


Kneeling:  F    

CARRY up to 10 lbs.:  F

Crouching:  F

CARRY 10 to 50 lbs.:  F

Keyboarding  F

Repeated wrist rotations; repeated reaching, grasping, and clutching  F


CARRY over 50 lbs.:       O




             DURING AN 8 HOUR DAY,



Desktop/Computer Table

  Consecutive Hours                  Total Hours      

Stationary & Rolling Office Chair

Sit:        1 2 3 4 5 6 7 8                1 2 3 4 5 6 7 8

Carpeted & Linoleum Floored Offices

Stand:    1 2 3 4 5 6 7 8               1 2 3 4 5 6 7 8

Stairs and Elevators

Walk:    1 2 3 4 5 6 7 8               1 2 3 4 5 6 7 8

Public Workstation(s)


Summary of Occupational Exposures:  

Work performed under typical library conditions. Noise fluctuates from low to loud depending upon the volume of patrons utilizing library collections and equipment, attendance at library programmatic offerings and age of patrons within the facility. As Building Supervisor, is responsible for overseeing and ensuring safety of self, employees and the general public.


Inside:             98%                  Outside:           2 %






Department Head





Town Manager





Human Resources Director






Note:  The purpose of this job description is to provide an outline of the more significant work elements of the position and to organize and present the information in a standard manner.  It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole basis for Human Resource decisions and actions.