MASSACHUSETTS LIBRARY SYSTEM
JOB DESCRIPTION COLLECTION
SHREWSBURY PUBLIC LIBRARY
Routine administrative and direct service work supporting various library services; all other related work, as required.
Work is performed under the direct supervision of the Circulation Administrator and the Library Director.
Performs routine and standardized duties, according to prescribed rules and
procedures, requiring attention to detail and accuracy.
Work is performed under typical library and office conditions; workload is subject to seasonal fluctuations; regular library schedule requires evening and weekend work.
The employee operates standard office and library equipment.
Circulation duties require constant interaction with library patrons, in person, as well as by telephone, and require excellent customer service skills.
The employee has access to confidential patron records.
Errors could result in delay of service, monetary loss or expenditure of
time by other employees.
Essential Duties and
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Assists patrons in the use of library facilities; answers inquiries on procedures in person and by telephone; provides basic direction, information and instruction; provides assistance with the use of computers and Internet networks.
Charges and discharges books and other materials, such as recordings, videos, and magazines in and out, using the library's computerized catalogue; examines library materials for damage; sorts materials; collects and records fines for overdue materials; updates patron information.
May provide basic information referral and services, providing factual
information, direction, or assistance with locating materials from outside
sources; searches computer files.
Assists patrons with application procedures for library cards; issues new cards and replacement cards.
Files date due cards; processes reservations for passes and computer time.
Oversees the work of library pages, as needed.
similar or related work, as required, or as situation dictates.
Recommended Minimum Qualifications
Education and Experience
High school diploma; one year of work experience; experience working with the public preferred; or an equivalent combination of education and experience.
Knowledge, Ability and Skill
Knowledge of library policies and procedures, including automated circulation systems and information technology. Knowledge of the Dewey Decimal System.
Ability to interact tactfully and appropriately with library patrons. Ability to work with detail and handle multiple tasks simultaneously. Ability to learn computer operations and related library databases. Ability to operate library equipment.
Customer service skills. Oral and written communication skills. Computer skills.
Moderate physical effort is required to perform duties under typical library conditions. Duties require extensive standing and the ability to walk, speak, hear, use hands to operate equipment, push loaded book carts and reach with hands and arms. Vision requirements include the ability to read routine documents and use a computer.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.