Member Satisfaction Survey Results – 2016

I am quite pleased to share the results of MLS’ satisfaction surveys, which were issued in February asking members how satisfied they are with MLS 11 service areas. In most cases positive responses exceeded 85 percent of response, i.e., 3-5 out of 5, with 5 being very satisfied. MLS staff members are reviewing the results and comments in order to address issues raised by members to strive for strong member satisfaction.

Thanks to the more than 1,200 individuals who responded to these surveys. We employed a new approach this year by sending surveys only to the libraries that use the service in question (with the exception of statewide databases which as distributed very widely).  The survey results will be included in the information provided to the Strategic Planning Committee for consideration as we develop a strategic plan of 2017-2019.

I would like to point out the extremely high percentage of “very satisfied” ratings indicated in the areas of advisory services, mediated ILL, and the document delivery service. MLS provides advisory and ILL services. The Boston Public Library provides document delivery services under a contract with MLS. Hats off to all of these folks!

2016-03-25 Chart

We asked members how these services compared to last year. I am happy to report that the Commonwealth eBook Collections service, which as grown from 50 to 450 participants over the past year or so, was clearly the most improved. We attribute this to technology improvements provided by vendors at our request including Baker & Taylor’s Axis 360 and the BiblioBoard platform. Advisory, Document Delivery, MassCat, and Mediated ILL all showed improvement of 30% or more. On the flip side, we are examining responses that indicated a downturn in satisfaction to address all possible issues

2016-03-25 Compare

Call for Advisory Committee Participation 2016

We are asking  librarians and staff from member libraries to provide input to align MLS services and activities with member needs. We need your support and active participation to strengthen our Massachusetts library community. Participation is a great way to network with colleagues at other libraries and to prepare for leadership roles on our board and committees. We have one new task force this year:  Patron Information Sharing. Continue reading

Final Call to Meeting: MLS Strategic Planning Community Workshops

The Massachusetts Library System is undertaking our second strategic planning process for the period 2017-2019.  Our goal is to create a way forward that serves our staff well, helps us provide excellent services, builds community among our members, and distinguishes MLS as an active participant in creating a vibrant future for libraries of all kinds.

A dialog with members and stakeholders is critical to our success.  As part of the planning activity, we are holding a series of community-planning workshops around the state to engage our members and stakeholders who have an interest in libraries.  Please join us to share your insight, perspective, and priorities.  Two events remain, please RSVP below.

Notes from earlier sessions are being posted on our site.

Registration and light refreshments will be available 30 minutes prior to the planning workshop.

Space is limited; please rsvp to let us plan for your attendance with the links below:

March 15 at MLS-Marlborough office (3-6pm) Register

March 23 at Berkshire Athenaeum(Pittsfield) (10am-1pm) Register

Past Events – Thank you to our host libraries!

February 22 at Northeastern University (10am-1pm)

February 24 at Tewksbury Public Library (3-6pm)

February 25 at Mashpee Public Library (2-5pm)

February 29 at South Hadley Public Library (10am-1pm)

March 1 at Goodnow Library (Sudbury) (3-6pm)

More information about our planning process is available on our site.  We’ll use this site to keep you up to date on the process.


Please let us know if you have any questions.

We hope to see you at one of these important events,

Will Adamczyk, Strategic Planning Committee Chair and MLS Executive Board

Milton Public Library

Greg Pronevitz, Executive Director

Massachusetts Library System

508-357-2121 x303