Delivery Service Contacts
When your library needs to contact the delivery provider for routine communications please use the following phone and email addresses. If there are non-routine issues, please contact the MLS office during regular office hours. For issues that arise during Saturday delivery, please contact Optima directly for prompt response.
Optima Customer Service:
- customerservice@shipoptima.com
- 800-872-4004
MLS Delivery Contacts:
- delivery@masslibsystem.org
- 866-627-7228 / 508-357-2121
Delivery Routes Index (click here)
- Listing of the delivery slip name for all Massachusetts libraries on MLS delivery.
Blank Regional Delivery Routing Slips (click here)[PDF*]
Custom Delivery Routing Slips for Metrowest Routes [PDF*]
Custom Delivery Routing Slips for Northeast Routes [PDF*]
Custom Delivery Routing Slips for Southeast Routes [PDF*]
Custom Delivery Routing Slips for Western Routes [website*]
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