Delivery Satisfaction Survey Results are In!

In March 2017 more than 500 libraries participated in the delivery survey (90% return rate). Libraries recorded the total number of bins, items received, and items put into delivery. In this one week an excess of 286,000 items went into transit across Massachusetts, just under 15 million items per year (down a bit from last year when we exceeded 15 million/year). Overall libraries were very happy with the delivery service.

“We receive consistently excellent service from MLS and Optima in terms of timeliness, accuracy and service in general – they are always so accommodating.” – Endicott College, Beverly

“We appreciate the quick response when response when requesting extra bins and the ease of communications with service reps from both Optima and MLS. Thanks for providing and managing such an essential service for libraries.” – Pollard Memorial Library, Lowell

 

 

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