Delivery Satisfaction Survey Results are In!

In March 2017 more than 500 libraries participated in the delivery survey (90% return rate). Libraries recorded the total number of bins, items received, and items put into delivery. In this one week an excess of 286,000 items went into transit across Massachusetts, just under 15 million items per year (down a bit from last year when we exceeded 15 million/year). Overall libraries were very happy with the delivery service.

“We receive consistently excellent service from MLS and Optima in terms of timeliness, accuracy and service in general – they are always so accommodating.” – Endicott College, Beverly

“We appreciate the quick response when response when requesting extra bins and the ease of communications with service reps from both Optima and MLS. Thanks for providing and managing such an essential service for libraries.” – Pollard Memorial Library, Lowell

 

 

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On Behalf of MBLC “Your State Your Library” Study

The MBLC is doing a statewide public library patron survey!

For the MBLC to better support public libraries across the Commonwealth, MBLC need to know who visits our libraries, why they visit them, and what users’ current and future expectations and desires are. The MBLC is undertaking a major study of cooperative borrowing and use patterns of Massachusetts public libraries, especially in-person visits by people that live in other Massachusetts cities and towns.

Ultimately, MBLC want to get a good picture of who is going to which libraries for what reason – such as specific programs, facilities, proximity to a workplace, parking, etc. This information can help them in identifying regional patterns and developing service models for future sustainable library services in all communities, from the largest to the smallest.

Please see the LibGuide at http://guides.mblc.state.ma.us/study for all the information you’ll need to promote the survey, or contact Lauren Stara lauren.stara@state.ma.us for more information.

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MBLC systems are down

Please be advised that MBLC systems are down. This impacts access to statewide databases, list servs, and the library directory (LDAP). Folks are working hard to get things back online. We will let you know more as we know more.

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This week’s ALA Reflection

Kristi Chadwick shares her ALA experience.

It was terrific to attend a variety of sessions in Chicago, but this session was a delight for my continued work to support member libraries with diverse adult collections and as a member of the committee.

“Growing Readership Through Diversity,” is this year’s annual RUSA CODES Readers’ Advisory Research and Trends Committee forum. It included a panel of speakers: Juliet Grimes from Soho Press, Robin Bradford, Collection Development Librarian from Timberland Regional Library, OR, and Jamie LaRue, director of the ALA Office of Intellectual Freedom to Read Foundation. Each person was able to talk about adult titles and diversity from their own perspective. Grimes focused on how publishers and editors may look for the writers they know, and as titles are pitched from editors to publishers to PR, the sound bites can never encompass the knowledge that should be passed along. Bradford spoke of needing to go beyond traditional resources for discovering books as selectors: while some trade journals are working on expanding the breadth of access to titles, especially self-published titles through the years, there is so much to discover about them now, as patrons are finding them through the internet: Amazon, social media and other discovery tools. LaRue spoke of the intersection of intellectual freedom and diverse voices, discussing the book A Birthday Cake for George Washington and the polarized discussion around it and its ultimate pull from shelves.

While children’s literature has had some strong focus, and some very good results, with meeting issues of diversity, adult collections still have a long way to go.

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